Business Storage FAQs

FAQs - Business Storage

All you need to know about Business Storage

Here are some typical storage related questions we get asked. If you can't find the answer here then we can help you over the phone or web or in person just call, contact us or pop in.


General

How will I be billed?

We run a first of the month billing cycle. For the first calendar month of your storage, you will be charged from the day that your packed boxes have been securely stored to the end of that month, and then on the first day of each subsequent calendar month. You will be liable for full month storage charges irrespective of the date you wish to have your items delivered and your storage terminated.

Is there a minimum storage period?

No minimum, but we do operate a monthly billing cycle so you will be billed for a minimum of a month’s storage.

Will I need to pay a deposit for my storage unit with Cube Self Storage?

There is a refundable deposit, which is equal to one month’s rent.  When you leave Cube Self Storage, providing you have given us two weeks written notice and that you leave your room in the same condition as when you started your rental period, your deposit will be returned to you.

What are Cube’s bank account details?

Here are our bank account details:

Bank: HSBC

Bank Number: 004

Account Number: 640-104444-838

Bank International Code: HSBCHKHHHKH

NOTE: All bank charges (if any) will need to be paid by the buyer. Cube Self Storage reserves the right to delay delivery until full payment is received.

How do I contact you if I need to?

Our friendly team is always on hand if you need help with collections, deliveries or need any advice or just have any questions that you would like to discuss. Simply call us on 2914 2200 or use our handy contact form.

Packing and Removals

Do you have a removals or van service?

We provide a collection and delivery service to make your move into storage easier, you can learn more about our delivery services here.

Do you offer a packing service?

If you need a hand with packing your boxes, please speak to a member of our team or contact us to discuss your requirements in more detail.

Will you deliver to a different address?

If you have moved to a new address we are more than happy to deliver to your new residence, just let us know where you need the delivery to go to. However, we will need to charge an address changing fee.

Who will transport my boxes?

We offer an expert team skilled to the highest of standards. Our team members are handpicked by us to ensure that they promote the Cube Self Storage ideals of only promoting exceptional standards of service.

How are my boxes transported?

Your boxes will be transported in our own vans. The boxes themselves provide durable protection so there is no need to worry that your items may get damaged in transit. And should the worst happen, you can speak to our friendly team about claiming through insurance.

Our Warehouse

Do you have any moving equipment available to help me move my items into my storage space?

Yes we offer trolleys and pallets and a variety of moving equipment.

How secure is your warehouse?

Our warehouse has 24 hour monitoring, fire alarms and smoke detectors. Your items could not be under safer care. We can also offer specialist climate controlled storage for items such as wine that require extra precaution when they are stored.