FAQ - Self Storage

All you need to know about Self Storage

Here are some typical storage related questions we get asked. If you can’t find the answer here then we can help you over the phone or web or in person just call, contact us or pop in.

General

Our friendly team is always on hand if you need help with collections, deliveries or need any advice or just have any questions that you would like to discuss. Simply call us on 2914 2200 or use our handy contact form.

Our warehouse has 24 hour monitoring, fire alarms and smoke detectors. Your items could not be under safer care. We can also offer specialist climate controlled storage for items such as wine that require extra precaution when they are stored.

We provide a collection and delivery service to make your move into storage easier, you can learn more about our delivery services here.

Packing

Yes we offer trolleys and pallets and a variety of moving equipment.

If you need a hand with packing your boxes, please speak to a member of our team or contact us to discuss your requirements in more detail.

Yes, we sell the full range of packaging materials including boxes, bags and bubble wrap – you can see our full range in our online box shop.

Storage

We offer a large range of standard storage units as well as bespoke units for any size you may need in our climate controlled secure facility. Visit our Size / Price / Location page to learn more about the room sizes.

If the unit size you want is available at your facility, then yes you can move into another unit. Your local facility manager will be able to assist you in that transition.

Our warehouse has 24 hour monitoring, fire alarms and smoke detectors. Your items could not be under safer care. We can also offer specialist climate controlled storage for items such as wine that require extra precaution when they are stored.

No minimum, but we do operate a monthly billing cycle so you will be billed for a minimum of a month’s storage.

You can store virtually anything except:

– Living materials, such as animals and plants
– Hazardous items such as flammable liquids or explosives
– Items that can decompose such as food
– Unauthorised or illegal goods such as firearms.
– Details regarding prohibited items

NB Customs and police have statutory rights enabling them to visit your room.

Billing

We run a first of the month billing cycle. For the first calendar month of your storage, you will be charged from the day that your packed boxes have been securely stored to the end of that month, and then on the first day of each subsequent calendar month. You will be liable for full month storage charges irrespective of the date you wish to have your items delivered and your storage terminated.

There is a refundable deposit, which is equal to one month’s rent.  When you leave Cube Self Storage, providing you have given us one month written notice and that you leave your room in the same condition as when you started your rental period, your deposit will be returned to you.

No, your storage will always be charged based on our monthly billing cycle.

Here are our bank account details:

Bank: HSBC

Bank Number: 004

Account Number: 640-104444-838

Bank International Code: HSBCHKHHHKH

NOTE: All bank charges (if any) will need to be paid by the buyer. Cube Self Storage reserves the right to delay delivery until full payment is received.

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