Self Storage FAQs

FAQ - Self Storage

All you need to know about Self Storage

Here are some typical storage related questions we get asked. If you can't find the answer here then we can help you over the phone or web or in person just call, contact us or pop in.


General

How do I contact you if I need to?

Our friendly team is always on hand if you need help with collections, deliveries or need any advice or just have any questions that you would like to discuss. Simply call us on 2914 2200 or use our handy contact form.

Do you have a removals or van service?

We provide a collection and delivery service to make your move into storage easier, you can learn more about our delivery services here.

What type of packaging do you use for paintings?

Paintings are all wrapped in non-toxic tissue paper. Depending on various factors such as size and weight, method of transportation and short or long term storage we will make the most appropriate recommendation on whether further protective materials or crating of the artwork will be required.

How secure is your warehouse?

Our warehouse has 24 hour monitoring, fire alarms and smoke detectors. Your items could not be under safer care. We can also offer specialist climate controlled storage for items such as wine that require extra precaution when they are stored.

Packing

What materials do you use to pack?

We only use breathable, non-toxic materials in our packaging. Depending on various factors such as size and weight, method of transportation and short or long term storage, we will assess the requirements and make the most appropriate recommendation on how to pack the artwork.

Do you have any moving equipment available to help me move my items into my storage space?

Yes we offer trolleys and pallets and a variety of moving equipment.

Do you offer a packing service?

If you need a hand with packing your boxes, please speak to a member of our team or contact us to discuss your requirements in more detail.

Do you sell packing materials?

Yes, we sell the full range of packaging materials including boxes, bags and bubble wrap - you can see our full range in our online box shop.

Storage

What size rooms do you have?

We offer a large range of standard storage units as well as bespoke units for any size you may need in our climate controlled secure facility. Visit our Size / Price / Location page to learn more about the room sizes.

How do you ensure that the artwork is properly transported?

Every time we move any artwork, we go through procedures and make sure that our team checks off all the important steps. These include ensuring that the artwork is properly packaged for transit/storage, the team takes necessary precaution in loading/offloading and careful driving in our air ride trucks for smooth delivery.

Can I change to a different size after I’ve already moved in?

If the unit size you want is available at your facility, then yes you can move into another unit. Your local facility manager will be able to assist you in that transition.
 

How secure is your warehouse?

Our warehouse has 24 hour monitoring, fire alarms and smoke detectors. Your items could not be under safer care. We can also offer specialist climate controlled storage for items such as wine that require extra precaution when they are stored.

Is there a minimum storage period?

No minimum, but we do operate a monthly billing cycle so you will be billed for a minimum of a month’s storage.

What can’t I store in my storage unit?

You can store virtually anything except:

 - Living materials, such as animals and plants
 - Hazardous items such as flammable liquids or explosives
 - Items that can decompose such as food
 - Unauthorised or illegal goods such as firearms.
 - Details regarding prohibited items

NB Customs and police have statutory rights enabling them to visit your room.

Billing

How will I be billed?

We run a first of the month billing cycle. For the first calendar month of your storage, you will be charged from the day that your packed boxes have been securely stored to the end of that month, and then on the first day of each subsequent calendar month. You will be liable for full month storage charges irrespective of the date you wish to have your items delivered and your storage terminated.

Will I need to pay a deposit for my storage unit with Cube Self Storage?

There is a refundable deposit, which is equal to one month’s rent.  When you leave Cube Self Storage, providing you have given us two weeks written notice and that you leave your room in the same condition as when you started your rental period, your deposit will be returned to you.

Do you prorate refunds?

No, your storage will always be charged based on our monthly billing cycle.

What are Cube’s bank account details?

Here are our bank account details:

Bank: HSBC

Bank Number: 004

Account Number: 640-104444-838

Bank International Code: HSBCHKHHHKH

NOTE: All bank charges (if any) will need to be paid by the buyer. Cube Self Storage reserves the right to delay delivery until full payment is received.